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Technical Support Commitment

As a leading high-tech telecommunications d network solutions provider in the domestic market, Sino-Telecom focuses on special requirement and long-term planning of Telecom Operators. Sino-Telecom provides first-class products and tailored efficient services to domestic and foreign Network Operators by supplying communication equipment developed with independent intellectual property rights, nationwide marketing network, and overseas service partners.

Service Philosophy

Service is the cornerstone of the survival and development of the enterprise. We cooperate with clients, marketing channels, partners and suppliers by providing high quality products, end-to-end solutions, and best possible customer service. We provide low-cost and high value-added services to users, which made Sino Telecom products more valuable.

Technical Support and Commitment

We make sure that the products we sell are all qualified products.

I, During the initial stage of pre-sales, we put every effort to understand the customer needs and requirements to assist them select best suitable product meeting their goals and thus providing a carefully designed solution which helps them implement the technology without much effort.

The company was strict to Warranty System and Lifetime Maintenance System for the products that were sold.

Service Tenets

We focus on user-centered and use the customer satisfaction as the only standard to measure all the work. Our principle is to provide products and services that beyond the customer needs and expectations.

Service Items

Strict ISO9001 Quality Assurance System, perfect organizational structure, and high-level technical support team enables us to guarantee the interests of the users, partners and marketing channel comprehensively.

Pre-sales: Dedicates sales team, Analyze customer requirements, provide Telephone Service,, Conceptual Design, Technical Seminar, Product Testing

Sale: Products Training, Field Support, Data Service, Technical Supervision

After Sale: Resolve any technical queries, Support customer with any technical configs, Monitor support, Breakdown Maintenance, Inspection and Access Service, Complaint Acceptance Service

Tel: 0086-21-67755266

E-mail: support@sino-telecom.com